Privacy Policy

This page is maintained by Truehome to explain how we handle information when you visit truehome.in or talk to our property advisors in Bhopal and Sehore.

1. Information we collect

• Contact details you submit on enquiry, callback, or site-visit forms — name, phone, email, and the property you're interested in.
• Conversation data from chats with our AI concierge and WhatsApp messages, used to understand your requirement.
• Usage data such as pages viewed, device type, and approximate location — collected via standard analytics cookies.

2. How we use it

• To match you with verified listings in Bhopal and Sehore.
• To schedule site visits and follow up on enquiries.
• To improve search, recommendations, and the AI concierge.
• To send transactional updates about properties you saved or asked about.

3. Sharing with third parties

We share your enquiry only with the verified owner, builder, or partner agent of the specific property you asked about. We never sell your data. Service providers (hosting, analytics, email, AI) process data on our behalf under contract.

4. Cookies

We use essential cookies for login and form state, and analytics cookies to understand which localities and property types people search for. You can disable cookies in your browser; some features will stop working.

5. Data retention

Enquiry data is retained for as long as your search is active and for up to 24 months after to help us reopen your file if you return. You can ask us to delete it at any time.

6. Your rights

You can ask us to access, correct, or delete your personal information, or to stop contacting you, by writing to info@truehome.in.

7. Security

We store data on managed cloud infrastructure with encryption in transit. No method is 100% secure — we take reasonable steps and review them regularly.

8. Children

Truehome is not directed at children under 18. We do not knowingly collect their data.

9. Changes

We may update this policy. Material changes will be highlighted on this page with a new "Last updated" date.

10. Contact

Truehome • Bhopal, Madhya Pradesh, India • info@truehome.in • +91 8435382598